Terms of use

Update on the Processing of Personal Data

We would like to assure you that for the personal business PANAGIOTOU EVRYPIDIS ADAM with the name "EXPERT SPORT" with TIN 120144247 based in Serres, 13 Vassileos Vassiliou, PC 62123, the protection of our customers' personal data is of paramount importance. For this reason we take the appropriate measures to protect the personal data we process and to ensure that the processing of personal data is always carried out in accordance with the obligations set by the legal framework, both by the company itself and by third parties who process personal data on behalf of the company. 

We would also like to assure you that at EXPERT SPORT we do not collect data on minors under 16 years of age.

Processor - Data Protection Officer ( DPO )

EXPERT SPORT based in Serres email: info@expertsport.gr, tel: 2321022481, website: expertsport.gr informs that, for the purposes of conducting its business activities, it processes personal data of its customers in accordance with applicable national legislation and European Regulation 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (General Regulation on Data Protection, hereinafter referred to as "the Regulation") as in force.

What is the purpose of processing and how we use your personal data

We use your data in different ways which differ depending on the purpose of processing. 

There are cases in which EXPERT SPORT will not be able to take action if it does not have specific Personal Data, such as your Personal Data required during the processing of your orders so that they can be delivered by the carrier to you and not to someone another third person. 

Purposes of processing your personal data are:

(a) the provision of services that you assign to us and that you wish to receive from us, such as the purchase of products (eg the purchase of a pair of shoes) that you wish to purchase from us. Specifically:

Execution of your orders

In order to deliver your orders and to be able to support you even after the sale, the necessary information we need is: 

• the name and surname and for companies VAT, Tax Office, profession, so that the employee who makes the delivery knows to whom he must deliver
• the invoicing and / or delivery address so that you can pick up at your place
• the landline number so we can contact you regarding your order
• the mobile phone number for your electronic information via electronic messages or telephone communication regarding your order
• your email address, so that you can receive updates regarding your order.

All the above are necessary for the prevention and detection of fraud against you and against our company.

(b) By your consent and if you have provided us, either when creating a member account, or when subscribing to our newsletters and personalized communication, your any necessary information is provided and the following features:

• Subscribe to newsletters, send updates and offers:
  To subscribe to the newsletters, send the information and offers you must give us your e-mail address (email) By subscribing to our Newsletters, personalized updates and your respective consent, you will be able to enjoy all our updates and offers that we send via emails and text messages or Instant messaging through related services (for example via SMS, Viber, Push Notifications etc.).
• Create a member account:
  To create a Member Account you will need to provide us with your email address and set your personal passwords. With your registration and the corresponding consent, you will be able to enjoy all our updates and offers that we send via emails and text messages or Instant messaging through related services (for example with SMS, Viber, Push Notifications etc.).
• Personalized communication (profiling)
  In order to provide you with the best possible experience, the personal data collected by our website may be used to send personalized updates, provided that you have given your consent, subject to the specific conditions set by the legal framework. More information on conducting profile training in the relevant section below.
• Create a member account using Social Media:
  To create a Member Account using Social Media you must give your consent to the respective Social Media. A necessary element that we receive from the Social Networking medium is the address of your Email. The additional information we receive depends on the respective Social Networking medium, it can be either your gender or your date of birth or both if and when you have declared them public.
  For details on the use of Social Media, see the corresponding section below.
  By creating a member account according to the above and your respective consent, you will place your next orders without having to re-enter your details. You will now be able to enjoy an optimal experience with access to your account details, your order history and the status of your open orders, your favorites and all the settings offered on the "My Account" page. This will give you access to all your information so that you can fill it in or modify it as needed. You will be able to enter in your account all the necessary information for the execution of your orders, so that you do not have to fill them in every time you order. You will also be able if you wish to add additional information such as your gender and date of birth which will allow us to be able to offer you an even closer to your needs and more personalized information.

Credit / Debit Card Details

Credit card details are requested upon completion of your orders if you choose the relevant payment method and relate exclusively to their electronic transmission through a secure environment to the banking institution for the completion of your payment only. EXPERT SPORT does not store any credit card information in its systems.

The implementation of the cardholder certification service may require the transfer of their card details to a third party provider, in cooperation with the bank that implements the completion of the card payment process.

What are the legal reasons for processing your personal data?

We only process the personal data you provide when we have a legitimate reason to do so.

Legitimate reasons for processing your personal data are:

(a) the provision of the services you entrust to us and wish to receive from us such as for example the purchase of products (eg the purchase of a pair of shoes) and consequently the fulfillment of our contractual obligations in this context, for the proof of orders after-sales support, to contact you about your orders and generally where it is reasonably necessary or required to comply with legal or regulatory requirements, resolve disputes, prevent fraud and abuse or enforcement of terms and conditions. 

(b) the safeguarding and protection of the legitimate interests, both yours and ours. Thus, we use closed circuit television (CCTV) and security cameras in order to be able to protect the security of individuals, materials, facilities as well as special security software aimed at detecting and preventing malicious actions: specifically during your visit to the physical We use information such as IP address, location information, user's devices in order to detect or prevent fraud or abuse of our website. 

(c) compliance with an obligation imposed by law, such as regulatory compliance for tax purposes 

(d) the consent you provide under the specific conditions set by the legal framework, in order to: subscribe to the newsletter, receive updates on products, services, offers, participate in any satisfaction survey, send you personalized updates, etc. both EXPERT SPORT, or third party cooperating companies, which process personal data in accordance with the applicable framework.

Are minors and children allowed to use our website?

EXPERT SPORT does not offer its products and services for purchase by children and minors under 16 years of age. 

The children's products we offer for purchase are intended exclusively for purchase by adults and not by children or minors under the age of 16.

If you are under 16 years old, you may use our website only with the participation and approval of a parent or guardian.

Where we transmit the data

EXPERT SPORT transmits personal data to third parties, to whom the company entrusts the processing of personal data on its behalf. Specifically: 

The data is transferred only to companies cooperating with EXPERT SPORT that provide services for the purpose of sending advertising material and personalized offers.

Also, for the purposes of implementing the sales contract, data is transmitted to cooperating companies to which the execution of part of the contract has been assigned, such as transport companies or pick-up points selected by you. 

In these cases EXPERT SPORT remains responsible for the processing of your personal data and defines the individual details of the processing, and signs a special contract with the third parties to whom it entrusts the execution of processing activities, in order to ensure that the processing is carried out in accordance with applicable law. and that every natural person can freely and unhindered exercise the rights conferred on him by the legal framework.

Storage Period

The data storage period is decided based on the following specific criteria depending on the case: 

When processing is required by the provisions of the applicable legal framework, your personal data will be stored for as long as the relevant provisions require. 

When processing under contract, your personal data is stored for as long as is necessary for the performance of the contract and for the establishment, exercise, and / or support of legal claims under the contract. 

For the purposes of promoting products and services (marketing activities), your personal data is kept until your consent is revoked. This can be done by you at any time. Withdrawal of consent shall not affect the lawfulness of the proceedings based on the consent given in the period prior to its withdrawal. 

We will also retain your account data for as long as you maintain it and have not requested its deletion. Your data, which you provide to us in order to provide you with services, will be kept for as long as necessary so that we can continue to provide you with these services. If it is reasonably necessary or required to comply with legal or regulatory requirements, to resolve disputes, to prevent fraud and abuse or to impose terms and conditions, we may retain some of your information as required, even after your account expires or we no longer need to provide your services. 

To revoke your consent please contact the Data Protection Officer (DPO) of EXPERT SPORT at the following contact details: personal data department at email: info@expertsport.gr, or at 2321022481. You can also use the unsubscribe options by following (doing click) to the corresponding link that exists in our electronic communications.

What are your rights in relation to your personal data?

Every natural person whose data is processed by EXPERT SPORT enjoys the following rights:

• Right of access
  You have the right to be aware and to verify the legality of the processing. Thus, you have the right to access the data and receive additional information about their processing.
• Right of correction
  You have the right to study, correct, update or modify your personal data by contacting the Data Protection Officer (DPO) at the above contact details.
• Right to delete
  You have the right to request the deletion of your personal data when we process it with your consent or in order to protect our legal interests. In all other cases (such as when there is a contract, the obligation to process personal data imposed by law, public interest), this right is subject to certain restrictions or does not exist as the case may be.
• Right to restrict processing
  You have the right to request a restriction on the processing of your personal data in the following cases: (a) when the accuracy of the personal data is disputed and verified; (c) when personal data is not needed for processing purposes, however, it is necessary for you to establish, exercise, uphold legal claims; reasons why you oppose editing.
• Right to object to the processing
  You have the right to object at any time to the processing of your personal data in cases where, as described above, it is necessary for the purposes of the legitimate interests we pursue as controllers, as well as to the processing for the purposes of direct marketing and consumer profiling.
• Right to portability
  You have the right to receive your personal data free of charge in a format that allows you to access, use and process it using commonly used processing methods. You also have the right to request that, if technically possible, we transfer the data directly to another controller. This right exists for the data you have provided to us and their processing is carried out by automated means based on your consent or in execution of a relevant contract.
• Right to withdraw consent
  Finally, EXPERT SPORT informs you that where processing is based on your consent, you have the right to revoke it freely, without prejudice to the legality of the processing based on your consent before revoking it. To revoke your consent, please contact the personal data department at email: info@expertsport.gr, or tel. communications. 

To exercise any of your above rights you can contact the personal data department at email: info@expertsport.gr, tel 2321022481.

Right of complaint to the APDPH

You have the right to file a complaint to the Personal Data Protection Authority (www.dpa.gr): Call Center: (+30) 210 6475600, Fax: (+30) 210 6475628, E-mail: contact@dpa.gr

Personal Data Security

EXPERT SPORT implements appropriate technical and organizational measures aimed at the secure processing of personal data and the prevention of accidental loss or destruction and unauthorized and / or illegal access to them, their use, modification or disclosure. In any case, the way the internet operates and the fact that it is free does not allow anyone to guarantee that unauthorized third parties will never be able to violate the applicable technical and organizational measures by gaining access to and possibly using personal data for unauthorized and / or illegal purposes.

Cookie Update

What are Cookies;

"Cookies" are small files with information that a website stores on a user's computer (usually in a web browser such as Chrome, Opera, Mozilla Firefox, Edge, etc), so that every time a user logs on to the website, the latter retrieves such information and offer the user related services. A typical example of such information is the user's preferences on a website, as they are stated by the user's choices on that website (eg selection of specific "buttons", searches, ads, etc.). 

How and why we use Cookies; 

Www.expertsport.gr uses "cookies" to collect information on online activity, to store your preferences and settings as well as to optimize the site browsing experience. We also use cookies to personalize content and ads, provide social media features and analyze your traffic. In addition, we share information about how you use our site with social media, advertising and analytics partners, who may combine it with other information you have provided or collected in connection with your use of the Services. their. 

Cookies in no way harm your device and can allow us to offer you faster and better navigation on our website. 

Use of Cookies :

We store on your device the absolutely necessary cookies for the operation of the website. 

By further use of the site you accept the use of cookies. 

The Cookies sent from our website and stored on your electronic device are indicative of the following:

• B2C Platform cookies
• Google Analytics
• Google Tag Manager
• Google Adwords
• Facebook Pixel
• Moosend
• Skroutz Analytics

By disabling Cookies or revoking your consent, certain features of the Website will not be available. In addition, the performance and functionality of the website may be affected.

How to delete cookies

You can delete cookies and disable their use. Select the browser you are using and follow the instructions: 

Chrome – https://support.google.com/chrome/answer/95647?hl=el 

Safari – https://support.apple.com/kb/ph21411?locale=en_US 

Firefox – https://support.mozilla.org/el/kb/pws-energopoiw-th-leitoyrgia-do-not-track 

Edge – https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy 

If you are using another browser, consult your provider's information. 

Warning: Our cookie policy is being revised to comply with both the General Data Protection Regulation and the ePrivacy Regulation (not yet issued).

Carrying out automated processing and / or profiling

During your visits to our website, you can browse and remain an anonymous user until you decide that you want to subscribe either by creating a member account, or by subscribing to our newsletter and personalized updates, giving your email address as well as and your appropriate consent on a case-by-case basis. 

After your above registration, your profile is compiled through automated processing, with your personal preferences, interests, behavior, position or movements. The use of the information you provide to us is done to provide you with a personalized user experience, to send you notifications that concern you personally (for example products that you saw on our website or that interest you) but also to be able to customize its content our website depending on your searches, history and preferences. 

This is done automatically with your registration as we can know and better meet your needs regarding our products and services. 

Our goal is to be able to discover your likes in order to provide you with suggestions tailored to your needs and preferences.

Additional Information When Data is Collected by Third Parties and Not Directly by the Individual

Social media

At www.expertsport.gr we provide you with the opportunity to register by creating a member account (sign up) or to log in to your account (sign in) using your accounts through Social Media (Facebook, Google), without having to Remember passwords, through an automated secure operation which takes place through the direct communication of our systems with the respective social network. 

A condition for the use of the above automated registration / login function is to authorize the respective social media for this use, which at the same time authorizes the media to transfer to us your personal data which you have declared publicly on the social media. At the time of the authorization you have information about exactly what information will be transmitted and you have the option to de-select some of them. 

Your authorization on the respective medium is made once and is valid until you terminate it with your own action towards the respective medium (look for the relevant functions - options in your personal account on the social networking medium). 

Your personal information that we collect from social networks, if it is public and only with your consent, is your Name, Surname, Email, Birthday and gender, but also any other information you have declared as public on social media. This information is used to create a member account and its needs as described in the relevant section "Creating a member account".

Links to other sites.

Our website may contain links to foreign websites. EXPERT SPORT is not responsible for the privacy practices or the content of other non-EXPERT SPORT websites. We therefore recommend that you read the privacy statements of these foreign sites carefully.

Return or Cancellation of an order

See more on our relevant page: https://expertsport.gr/refund_returns/

Electronic resolution of consumer disputes

"According to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic consumer dispute resolution is now provided through the Alternative Dispute Resolution (ADR) procedure throughout the European Union. . If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single pan-union platform for electronic dispute resolution (platform ADR) available σε αυτό το σύνδεσμο.

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Privacy Policy

This privacy policy sets out how EXPERT SPORT uses and protects any information you provide to expertsport.gr when you use this website. Expertsport.gr is committed to ensuring that your privacy is protected. We may ask you to provide us with certain information that you can identify with when you use this website so that we can assure you that it will be used to protect your privacy. Expertsport.gr may change from time to time with relevant information. You should check this page periodically to make sure you are up to date with any changes.

The processing of personal data is done in accordance with the provisions of the General Regulation of Personal Data Protection (GKPD 2016/679) , any more specific national and European legislation for certain areas, the current Greek legislation for the protection of personal data as well as for the protection of personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (APDPH).

What do we collect?

We may collect the following information:

• full name
• contact information including email address
• demographic information such as postal code, preferences and interests
• other information related to customer research and / or offers

What do we do with the information we collect?

We request this information to understand your needs and to provide you with better services and more specifically for the following reasons:

Information archive.

We may use the information to improve our products and services.

From time to time we may send you emails about our products, special offers or other information that we think you may find interesting.

We can also use the information for market research. We can contact you by email, phone or fax. We may also use the information to tailor the website to your interests.

Security

Data security is very important to us and in order to protect your data, we have implemented appropriate physical, electronic and management procedures to secure the data collected online.

How do we use cookies?

A cookie is a small file that requests permission to be placed on your computer hard drive. Once you agree, the file is added and the cookie helps analyze network mobility or notifies you when you visit a specific website. Cookies allow network applications to respond to you as a unit. The network application can customize its functions according to your needs, what you like or dislike by gathering information and recalling information about your preferences.

We use traffic indication cookies to identify the pages used. This helps us to analyze information about the traffic of web pages and to improve our website in order to adapt it to the needs of the customer. We use this information only for statistical analysis and then the data is removed from the system.

In general, cookies help us provide you with a better website by enabling us to track which pages you find interesting and which you do not. A cookie in no way allows us to access your computer or information about you other than what you provide to us. You can accept cookies or not. Most search engines automatically accept cookies, but you can modify your search engine settings to prevent cookies. This of course can prevent you from having all the benefits that the website has to offer.

Links to other websites

Our website may contain links to other related websites, which websites from the time you visit, you should be aware that we have no control over them. So, we can not take any responsibility for the protection and privacy of the information you provide when you visit these websites. You should be careful and investigate if there is a privacy statement. 

Check your personal information

You can choose to restrict the collection or use of your personal information in the following ways:

When you are asked to fill out an information form on the website, find the box you can click on and choose that you do not want your information to be used by anyone for marketing purposes.

If in the previous year you agreed to provide us with information for marketing purposes, you can change your mind at any time by writing to us or sending an email to info@expertsport.gr.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you third-party promotional material that we believe you may be interested in if you let us know that you would like this to happen.